Refund & Returns Policy
Odd Leaf Botanics
Last updated: 3 November 2026
At Odd Leaf Botanics, we take great care in selecting, growing and packaging our plants. We want every customer to be happy with their purchase and for every plant to arrive in the best possible condition.
We understand that occasionally things can go wrong, and we’re always happy to help resolve any issues fairly.
1. Live Plants & Natural Variations
All our plants are living products, meaning their appearance can naturally vary.
Please be aware that:
Leaf shape, colour, size and growth habits may differ slightly between individual plants.
Minor cosmetic imperfections are normal and do not necessarily indicate an unhealthy plant.
Plants may experience temporary stress during transportation, including drooping, curled leaves or minor discolouration.
Some plants may require time to settle into their new environment following delivery.
These natural characteristics do not automatically indicate a fault. However, any plant supplied must still meet its description and the standards required by consumer law.
2. Damaged or Incorrect Orders
We carefully package all plants to minimise damage during transit.
If your order arrives damaged, in poor condition or contains an incorrect item, please contact us as soon as reasonably possible.
We recommend contacting us within 24–48 hours of delivery, where practical, so we can investigate the issue promptly.
When contacting us, please include:
Your order number
A brief description of the problem
Clear photographs of the affected plant and packaging, if possible
Depending on the circumstances and your legal rights, we will arrange an appropriate resolution, which may include a replacement, partial refund or full refund.
The recommended reporting timeframe does not limit your statutory consumer rights.
3. Returns & Change of Mind
Under UK consumer law, customers purchasing eligible goods online generally have 14 days from receipt to cancel their order without giving a reason.
Certain goods that are liable to deteriorate or expire rapidly are exempt from this cancellation right. This may apply to particularly perishable live plant products, where the legal conditions for the exemption are met.
Where a product is exempt, this will be made clear before purchase.
For products covered by the statutory cancellation right:
You must notify us within 14 days of receiving your order.
You then have a further 14 days to return the goods.
You are responsible for the direct cost of return postage when returning an unwanted item.
Please take reasonable care of the goods while they are in your possession.
We may make a lawful deduction if handling beyond what would reasonably be permitted in a shop has reduced the item’s value.
Your rights regarding faulty, damaged or incorrectly described products remain unaffected.
4. Cold Weather & Delivery
Many of our tropical and exotic plants are sensitive to low temperatures.
During colder months, plants may experience temporary stress while travelling through the postal network.
We use appropriate packaging and may contact customers to arrange a suitable dispatch date during particularly severe weather.
We recommend unpacking plants promptly and placing them in conditions appropriate for their species.
Temporary adjustment following delivery does not necessarily mean a plant is damaged. However, if your plant arrives with significant cold damage or is otherwise not of satisfactory quality, please contact us.
Odd Leaf Botanics remains responsible for ensuring that orders reach customers in the condition required by consumer law.
5. Plant Care After Delivery
Once your plant arrives, its ongoing health depends on appropriate care and growing conditions.
Customers should follow the care requirements of their particular plant, including watering, temperature, lighting and protection from frost.
We cannot guarantee the continued survival of plants affected by unsuitable growing conditions, neglect or damage occurring after delivery.
This does not affect your rights where a plant was faulty, damaged or incorrectly described when supplied.
6. Refunds
Where a refund is due, it will normally be issued to your original payment method.
For eligible change-of-mind cancellations, refunds will include the original standard delivery charge, where applicable, but not any additional amount paid for premium delivery.
We will issue these refunds within 14 days of receiving the returned goods or receiving evidence that they have been sent back, whichever is earlier.
Where goods are faulty or incorrectly supplied, we will cover reasonable return costs where required by law.
Refunds for faulty goods will be processed within the applicable legal timeframe.
7. Local Collection
Customers collecting plants in person are welcome to inspect their purchases before taking them home.
For purchases completed entirely in person, we do not normally offer refunds simply because a customer changes their mind.
Orders placed online for later collection may still qualify for statutory distance-selling cancellation rights.
All purchases remain covered by applicable consumer protection legislation.
8. Cancelling an Order
If you need to cancel an order before dispatch, please contact us as soon as possible.
Where cancellation is permitted, we will arrange the appropriate refund.
If your order has already been dispatched, the relevant returns and cancellation provisions will apply.
9. Contact Us
For any questions regarding refunds, returns or your order, please contact:
Odd Leaf Botanics
Email: [Your business email address]
Returns address: [Business returns address]
Please contact us before sending plants back so we can advise on suitable return arrangements.
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.
Odd Leaf Botanics – Something a little different for your garden.
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