Accessibility Statement
Delivery & Shipping Policy
Odd Leaf Botanics
Last updated: 3 November 2026
At Odd Leaf Botanics, we understand that ordering live plants online requires a little extra care.
We take pride in preparing and packaging our plants carefully, helping them arrive safely and ready to settle into their new homes.
Please read our delivery information before placing an order.
1. Where We Deliver
We offer delivery to eligible UK addresses using Royal Mail or another suitable delivery provider.
Available delivery destinations and options will be displayed at checkout.
Some locations or plant varieties may be subject to delivery restrictions due to plant health regulations, courier limitations or weather conditions.
2. Processing & Dispatch Times
We aim to prepare and dispatch orders within 1–3 working days of receiving payment.
As we work with living plants, dispatch times may occasionally vary depending on weather conditions, plant health and seasonal demand.
Orders placed during weekends or bank holidays will normally be processed on the next working day.
If an order requires additional preparation or is likely to be delayed, we will contact you.
Unless a different delivery period has been agreed, orders will be delivered without undue delay and within 30 days of the contract being formed.
3. Delivery Services & Charges
We primarily use Royal Mail tracked delivery services where suitable.
Other delivery providers may occasionally be used depending on the size, weight or requirements of an order.
Delivery charges are calculated and displayed during checkout before payment is completed.
Where tracking is available, customers will receive tracking information once their order has been dispatched.
Please note that estimated courier delivery times are not guaranteed unless specifically stated.
4. Packaging Our Plants
Every plant is carefully prepared for dispatch to reduce movement and minimise damage during transportation.
Depending on the plant variety, our packaging methods may include:
Securing pots and growing media
Protecting delicate leaves and stems
Supporting larger plants during transit
Using suitable protective packaging
Taking additional precautions during colder weather
We may reuse suitable clean packaging materials where practical to reduce unnecessary waste.
All plants are inspected before dispatch.
5. Cold Weather Shipping
Many of our tropical and exotic plants are sensitive to cold temperatures, particularly during autumn and winter.
To protect your plants, we may temporarily delay dispatch during periods of severe cold or unsuitable weather.
Where a significant delay is necessary, we will contact you to discuss the available options.
Although we take care when packaging our plants, some may experience temporary transportation stress, including slightly drooping leaves, curling or minor discolouration.
These symptoms can be a normal response to changes in temperature and environment.
However, plants must still arrive in a condition that meets applicable consumer law.
If your order arrives significantly damaged or in poor condition, please contact us.
6. Receiving Your Plants
We recommend opening your parcel as soon as reasonably possible after delivery.
Once unpacked:
Carefully remove all protective packaging.
Check the condition of your plants.
Place plants somewhere suitable for their species.
Keep tropical plants away from cold draughts and frost.
Allow plants time to adjust to their new environment.
Avoid unnecessary repotting immediately after delivery unless required.
Please remember that different plant varieties have different care requirements.
If you are unsure about caring for your new plant, feel free to contact us for advice.
7. Damaged or Incorrect Deliveries
We want every customer to receive their plants in good condition.
If your order arrives damaged, in poor condition or contains an incorrect item, please contact us as soon as reasonably possible.
Where practical, we recommend getting in touch within 24–48 hours of delivery.
Please provide:
Your order number
A brief explanation of the issue
Photographs of the plant and packaging, where possible
We will review the issue and arrange an appropriate resolution, such as a replacement or refund, in accordance with your statutory rights.
The recommended reporting timeframe does not restrict your legal consumer rights.
8. Lost or Delayed Parcels
If your parcel has not arrived within the expected delivery period, please contact us.
We will investigate the issue with the delivery provider and keep you informed.
Where an order is confirmed lost or cannot be delivered within the legally required timeframe, we will provide an appropriate replacement or refund in accordance with consumer law.
Odd Leaf Botanics remains responsible for your order until it is received by you or someone you have nominated, except where the law provides otherwise.
9. Incorrect Delivery Information
Customers are responsible for providing accurate delivery details during checkout.
Please check your address and postcode carefully before completing your purchase.
If you notice an error, contact us as soon as possible.
If an incorrect address results in a failed delivery or returned parcel, we will discuss the available options with you. Additional delivery charges may apply where appropriate and lawful.
10. Local Collection
We offer local collection by prior arrangement.
Once your order is ready, we will contact you to arrange a convenient collection time.
Collections are made through a front-door handover, with your plants prepared and brought to you.
Please do not arrive without an agreed collection time.
Collection details will be provided following your order.
11. Pre-Orders & Plants Not Yet Ready
Certain plants may occasionally be available to reserve or pre-order before they are ready for dispatch.
Where this option is available, the product listing will clearly state that the item is a pre-order and provide an estimated availability or delivery timeframe.
Because plants are living products, growth and readiness may vary.
We will keep customers informed of significant changes and respect applicable cancellation and refund rights.
12. Returns & Refunds
For information about cancellations, unwanted purchases, damaged plants and refunds, please refer to our Refund & Returns Policy.
Nothing in this Delivery & Shipping Policy affects your statutory consumer rights.
13. Contact Us
If you have any questions about delivery, tracking or an existing order, please contact:
Odd Leaf Botanics
Email: [Business email address]
Location: Nottinghamshire, United Kingdom
We’re always happy to help and want your plants to arrive safely.
Odd Leaf Botanics – Something a little different for your garden.