Privacy Policy
Privacy Policy
Odd Leaf Botanics
Last updated: 3 November 2026
At Odd Leaf Botanics, we respect your privacy and are committed to protecting your personal information. Whether you’re browsing our plants, placing an order or getting in touch, we want you to feel confident that your details are handled safely and responsibly.
This policy explains what information we collect, how we use it and your rights under UK data protection law.
1. Who We Are
Odd Leaf Botanics is an independent UK-based business specialising in unusual, tropical and exotic plants.
For the purposes of UK data protection law, Odd Leaf Botanics is responsible for the personal information we collect and use.
Business name: Odd Leaf Botanics
Business operator: [Full legal name]
Location: Nottinghamshire, United Kingdom
Contact email: [Business email address]
Postal contact address: [Business correspondence address]
2. Information We Collect
When you browse our website, make a purchase or contact us, we may collect:
* Your name
* Email address
* Telephone number
* Billing and delivery addresses
* Order details and purchase history
* Messages or enquiries you send us
* Website usage information, including cookies and technical data
Payment information is processed securely through our payment provider, Square. We do not store your full payment card details ourselves.
3. How We Use Your Information
We only collect and use information where there is a legitimate business or legal reason to do so.
Your information may be used to:
* Process and fulfil your orders
* Arrange delivery or collection
* Send order confirmations and delivery updates
* Respond to questions and customer enquiries
* Process refunds or resolve order issues
* Maintain financial records and meet legal obligations
* Improve our website and customer experience
* Send marketing emails about new plants, restocks and special offers where permitted by law
Our lawful bases for using your information include fulfilling our contract with you, complying with legal obligations, pursuing legitimate business interests and, where required, obtaining your consent.
Our legitimate interests include providing customer support, maintaining website security and improving our services.
4. Payments and Third-Party Services
Our website is operated using Square, which provides online shopping and secure payment processing.
We may share relevant information with trusted service providers, including:
* Square: To operate our online shop and process payments.
* Royal Mail and other delivery providers: To deliver your orders.
* Website and technology providers: To maintain website functionality, security and performance.
* Accounting and professional service providers: Where necessary for business administration and legal compliance.
We only share information that is reasonably necessary for these purposes.
We do not sell your personal information to third parties.
5. Marketing Communications
From time to time, we may offer customers the opportunity to receive updates about new arrivals, unusual plants, special offers and restocks.
Where consent is required, we will only send marketing communications if you have chosen to receive them.
You can unsubscribe from marketing emails at any time using the unsubscribe link or by contacting us directly.
You will still receive essential communications relating to orders you have placed.
6. Cookies and Website Analytics
Our website may use cookies and similar technologies to make the shopping experience easier, maintain security and understand how visitors use our website.
Some cookies are necessary for the website to function properly. Other cookies, including certain analytics and advertising cookies, may require your consent.
Where consent is required, these cookies will only be used with your permission. You can manage your preferences through our website’s cookie controls, where available, or your browser settings.
7. How Long We Keep Your Information
We keep personal information only for as long as necessary for the purpose it was collected.
Order and financial records may be retained for the period required by UK tax and accounting laws.
Customer enquiries and other communications will be retained only for as long as reasonably necessary to provide support, resolve disputes or meet legal obligations.
Marketing contact details will be kept until you unsubscribe or we no longer have a valid reason to retain them.
Once information is no longer required, it will be securely deleted or anonymised.
8. Keeping Your Information Secure
We take reasonable steps to protect your personal information from unauthorised access, loss or misuse.
Our website uses established third-party services, including Square, to help protect customer information and process payments securely.
Although no online system can guarantee complete security, we take the protection of customer information seriously.
9. International Data Transfers
Some of our trusted service providers may process or store personal information outside the United Kingdom.
Where this happens, we take steps to ensure appropriate protections are in place in accordance with applicable UK data protection law, including recognised adequacy arrangements or approved contractual safeguards.
You can contact us for further information about relevant safeguards.
10. Your Data Protection Rights
Under UK data protection law, you may have the right to:
* Request access to the personal information we hold about you.
* Ask us to correct inaccurate information.
* Request deletion of your information in certain circumstances.
* Object to or request restrictions on certain uses of your information.
* Request the transfer of your information where applicable.
* Withdraw consent at any time where we rely on consent.
You also have the right to object to your personal information being used for direct marketing.
To exercise your rights, please contact us using the email address provided above.
You can also raise a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
11. Changes to This Policy
We may update this Privacy Policy occasionally to reflect changes to our business, website or legal requirements.
Any changes will be published on this page with an updated revision date.
12. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Odd Leaf Botanics
Email: [Business email address]
Location: Nottinghamshire, United Kingdom
Odd Leaf Botanics – Something a little different for your garden.